Wireless Computing
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No GREEN light on the RF-020
Unplug the USB cable and plug it back into the computer.

Keystrokes appear or the mouse moves by itself

The device address has the same address as another Wireless Computing device. It has probably not been changed from the factory default address. Set the device address.

I have a wireless keyboard/mouse, but it's not from Wireless Computing. Can the RF-020 extend it?
No. The RF-020 is designed to work exclusively with the Wireless Computing RF-015 USB receiver. It will not work with any other device.

Can I use the RF-020 with my RF-000 USB receiver?
No. The RF-020 can only be used with the RF-015 USB receiver.

Can I use the RF-020 with my RF-017 PS/2 receiver?
No. The RF-020 can only be used with the RF-015 USB receiver.

Can I use the RF-020 with my RF-019 USB receiver?
No. The RF-020 can only be used with the RF-015 USB receiver.

The RF-020 with USB receiver isn't working with Windows 95
We do not support Windows 95 installs. You will need Windows 98SE or later.

The RF-020 with USB receiver isn't working with Windows
Click on the following link for Windows USB troubleshooting.

The RF-020 with USB receiver isn't working with Windows NT 4.0
Windows NT 4.0 does not support USB. BSquare sells a driver that adds USB support to Windows NT 4.0.

When I plug in the USB receiver, my PS/2 keyboard and mouse go dead
When some computers detect more than one boot keyboard, they disable one of them. In cases where you need both the wireless device and wired PS/2 keyboard and mouse, you should be able to use a PS/2-to-USB adapter. The computer will then treat both keyboards as USB devices.

Can I use a USB-to-PS/2 adapter with the USB receiver or USB extender?
No. The USB receiver and USB extender are 'combo' devices. This means that the computer treats them as more than one USB device. The USB-to-PS/2 adapters that come with corded USB device are designed to handle only single devices. These are usually color-coded (purple - keyboard, green - mouse). If you have no available USB ports, you can use a USB hub or USB card.

Can I connect the RF-015 USB receiver or RF-020 receiver extender to my network?
No. The RF-015 USB receiver and RF-020 are not Ethernet-compatible devices. The receiver and extender should never be plugged into an Ethernet network, hub or switch. Plugging the receiver into an Ethernet network will damage the receiver.

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